Issue #1005/1 – Hewlett-Packard may lead the field with the highest inkjet AiO market share in terms of gross sales but it has been tipped off the top of the pyramid when it comes to in-store visibility and popularity – by Brother – in the UK at least! Check out the details here.
Issue #1004/2 – While on the subject of delivery, a couple of packages received recently emphasised one aspect of the product cycle and environmental argument that I suspect is not considered to be as important in certain circles as it should be. With a 16x volume difference for shipping identical products, we analyse the packaging a little further.
Issue #1004/1 – Guess what? A full eight weeks after placing the order for Dell supplies from the Dell website ("Reasons to buy printers from Dell – are there any?"), the order was finally delivered! This is only eight weeks of printer downtime – what is wrong with that? Can you imaging not being able to print an invoice for your customers for eight weeks? Or print a proposal, quotation, business intelligence report, or any number of other business-critical documents for eight weeks? Having just completed a series of articles on the costs associated with unreliability, let’s consider the potential impact of not being able to print for nearly two months.
Issue #0937/2 – As we’re just in the throes of launching into a series of articles on reliability, printer downtime, hassle and customer satisfaction, current experience on buying from Dell is appropriate! While some Dell printers can be less costly to own and operate than other brands, others are not and the whole customer experience angle may not be all that we might desire as Dell takes almost a month to deliver supplies!!
Issue #0935/1 – In wanting to follow up on the previous article, which focused on ultra-low-end colour laser printers ("Ultra low-end, direct connect colour laser printers not easy to choose between"), and look at the low end of the business colour laser market, it turned out that there are any number of different ways of cutting the market and still ending up with a group of devices that can be considered to be competitive. We look at a group of low-end colour printers that are based on single-pass technology, offering around 16ppm print speed, and are network-ready out of the box.
