TCPglobal - news, views and issues on total cost of printing

Issue #1115 – Litigators in North America are again having a go at extracting money from Epson on the grounds of alleged ‘wasted’ ink. Supposedly depriving the user of fully benefiting from their purchase, these are bizarre cases. It is my personal opinion that Epson is being unfairly victimised, probably for someone’s personal gain. Testing shows that it is not OEMs ink cartridges that are the worst offenders anyway – some third party brands are far, far worse.

Issue #1113/3 – A recent report claims more than 127 million employee hours are lost to IT downtime each year [costing businesses in the order of $4.8bn at US rates]. We speculate that, with around 30-40% of help centre calls reckoned to be printer-related, printer downtime costs could be as high as $1.9bn. Thus, we cannot afford to ignore the reliability factor in relation to the printers we buy.