TCPglobal - news, views and issues on total cost of printing

Issue #1002/1 – Along with paper jams and misfeeds, printer supplies are probably the biggest cause of printer downtime and unplanned cost. In this contribution to our series on reliability we have a look at the type of problems that are frequently experienced and what costs are associated with those problems. We begin with inkjet supplies in this article and move on to laser toner supplies in the next article (Part 4b).

Issue 1001/1 – By the time the warranty on a printer or MFP runs out, the whole cost of unreliability changes from what we saw in the previous article. No longer will the manufacturer just arrange a swap-out on a failed device. Instead, it is necessary to contact either the manufacturer or, more likely, a service agent for the manufacturer and arrange either a service call-out or to take the faulty machine in for diagnosis and repair. Picking up where we left off in the last article, here we look at the implications and costs associated with owning a device that is not entirely reliable and fails outside of warranty.